Bandra West, Mumbai | India
One of our core pillars is Customer Happiness and Loyalty
Join our team to improve lives of millions of traders everyday
Overview
Market Pulse is looking for brilliant people who are passionate about handling customers, resolving their queries and providing the best customer experience
At Market Pulse, you would be involved in Customer Support, Customer Retention and Product Improvements
Key Responsibilities
End-to-End Customer Support
Payment Assistance
Application Assistance
Semi-Technical Queries Resolution
Interact with Customers by phone, email, chat
Customer Feedback
Customer Survey / Interviews
Assisting Product Development Team
Customer Retention
Devise and execute strategies to retain customers
Key Skills
Minimum one year experience working in a customer service environment
Great problem solving skills with proven ability to resolve customer queries
Excellent verbal communication and call handling skills
Excellent computer skills; confident with data entry, technology and online navigation
Excellent written and verbal English & Hindi communication skills
Highly Attentive with good listening skills
Ability to multi task in a fast paced environment
Working on own initiative, proactively within the team
Self-Organised and self-motivated
Soft Skills
Energetic, enthusiastic and positive
Genuine Passion for Customer Service
Ability to empathise with the Customer
Process Customer Feedback positively
Our Mission
Connect financial markets to masses and empower them to invest decisively
Join our mission and embark on a journey that will improve the lives of millions of investors and traders.
Our Philosophy
“Work should be a love-affair. Every moment, you should work to create what you really care for”
Sadhguru Jaggi Vasudev
Location
705, Makani Center,
35th Road, Off Linking Road, Near National College,
Bandra West, Mumbai - 400055, India